Terms of Service

1. Agreement to Terms

By accessing or using any part of the Veyra platform (the "Platform"), including the website at driveveyra.com, any mobile application, or any related service provided by Veyra Inc. ("Veyra," "we," "us," or "our"), you ("User," "you") agree to be legally bound by these Terms of Service ("Terms"), our Privacy Policy, and any other policies or guidelines incorporated by reference. If you do not agree to all of these Terms, you must immediately stop using the Platform.

These Terms constitute a legally binding agreement between you and Veyra. By creating an account, submitting a quote request, listing a vehicle, or otherwise using the Platform in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms.

These Terms apply to all users of the Platform, including individuals and entities who list vehicles or vehicle services ("Owners" or "Providers") and individuals who request quotes and rent vehicles ("Renters"). Certain provisions apply only to one category; these are clearly noted.

2. Veyra's Role: Platform and Intermediary

Veyra is a technology platform and marketplace intermediary, not a vehicle rental company. Veyra does not own, operate, manage, control, insure, inspect, or maintain any vehicle listed on the Platform. Veyra does not employ Owners or Providers and has no agency relationship with them.

The Platform facilitates introductions and transactions between independent vehicle owners and renters. Any rental agreement for a vehicle is a direct agreement between the Owner and the Renter. Veyra is not a party to that rental agreement and accepts no liability for the obligations that either party assumes under it.

Veyra is not an insurer. We do not provide, arrange, broker, or guarantee any insurance coverage of any kind for any vehicle, any trip, any driver, any passenger, or any third party. Owners are solely responsible for maintaining adequate insurance. Renters are responsible for understanding what coverage, if any, applies during a rental.

Veyra provides payment processing infrastructure, a messaging system, deposit hold management, a dispute resolution process, and related tools to support transactions, but these services do not make Veyra a party to or guarantor of any rental transaction or outcome.

3. Eligibility

To use the Platform you must:

• Be at least 18 years of age;
• Have the legal capacity to enter into binding contracts under applicable law;
• Not be a person barred from receiving services under the laws of the United States or any other applicable jurisdiction;
• Not have been previously suspended or removed from the Platform;
• Provide accurate, current, and complete information during registration and at all times thereafter.

Renters must also: (a) hold a valid driver's license that permits operation of the class of vehicle being rented; (b) complete Veyra's identity verification process before a booking is confirmed; and (c) meet any additional eligibility requirements set by the Owner for a specific listing (such as minimum age, minimum driving experience, or additional insurance).

Owners and Providers must: (a) have legal authority to list and rent each vehicle; (b) hold valid title, lease, or other legal right to rent the vehicle; (c) maintain insurance as required by applicable law and as disclosed to Renters; and (d) complete Veyra's onboarding requirements including connecting a Stripe account for payouts.

4. Account Registration and Security

To access most Platform features, you must create an account. You agree to: (a) provide accurate and complete registration information; (b) keep your account information current; (c) maintain the confidentiality of your login credentials; and (d) accept responsibility for all activity conducted through your account.

You must notify Veyra immediately at the contact information in Section 24 if you suspect any unauthorized access to your account. Veyra is not liable for losses arising from unauthorized use of your account where you failed to promptly notify us or took insufficient steps to protect your credentials.

You may not create more than one account, transfer your account to another person, or use another person's account. Accounts are personal and non-transferable. Creating multiple accounts to evade suspension, obtain unearned credits, or game any Platform feature is a material violation of these Terms.

5. Identity Verification

Veyra requires Renters to complete identity verification before a booking is confirmed. Verification is performed by Persona Identities, Inc. ("Persona"), an independent third-party identity verification provider. By initiating verification, you authorize Persona to collect, process, and retain the personal data specified in their terms of service and privacy policy.

The verification process may require you to: (a) submit a government-issued photo ID (such as a driver's license or passport); (b) complete a liveness check or selfie comparison; and (c) provide additional identity information as requested. You represent that all documents and information submitted for verification are genuine, current, and belong to you.

Submitting fraudulent, forged, or misrepresentative identification documents is a serious violation of these Terms, may constitute identity fraud under applicable law, and will result in immediate account termination and referral to appropriate authorities.

Veyra does not guarantee that the verification process will detect all fraudulent identities. A "verified" status on the Platform reflects the result of Persona's automated process and does not constitute Veyra's endorsement of any user or guarantee of their trustworthiness.

Owners may at their discretion require a Renter to present additional documentation (such as a physical driver's license) before handing over a vehicle. This is the Owner's prerogative and does not diminish the Platform's verification requirements.

6. The Quote-Request Model

Veyra operates a quote-request marketplace, not an instant-booking platform. Submitting a quote request is an expression of interest, not a confirmed booking, and does not guarantee availability or pricing.

The booking process works as follows:

1. Renter submits a quote request specifying desired dates, intended use, and other relevant information. No payment is taken at this stage.
2. Owner reviews the request and may accept, decline, or request additional information. Owners have sole discretion to accept or decline any request. Veyra does not require Owners to accept any particular request.
3. Owner sends a quote with a custom offer including rental rate, deposit amount, and any special terms. Quotes are valid for the period specified by the Owner.
4. Renter accepts the quote and completes checkout by providing payment and authorizing the security deposit hold. A booking is confirmed only upon successful completion of checkout.

Neither party incurs any financial obligation until the Renter completes checkout and Veyra confirms the booking in writing (via email or in-app notification).

7. Owner and Provider Obligations

By listing a vehicle on the Platform, each Owner represents, warrants, and agrees that:

7.1 Legal Authority

You have full legal authority to list the vehicle for rental. If you do not own the vehicle, you have obtained all necessary consents from the owner and your arrangement permits subletting for commercial purposes. You will not list a vehicle subject to a financing or leasing agreement that prohibits rental without the lienholder's or lessor's consent.

7.2 Vehicle Condition and Compliance

The vehicle is in safe, roadworthy condition and complies with all applicable federal, state, and local laws, including registration, safety inspection, and emissions requirements. You will not list a vehicle subject to an outstanding safety recall that has not been remedied. You will maintain the vehicle in the same condition in which it was listed throughout the period it is available for rental.

7.3 Insurance

You maintain at minimum the insurance coverage required by the laws of the State of New York for the vehicle at all times, including during rentals. You understand that personal automobile insurance policies may not cover commercial rental activity and that you are responsible for obtaining appropriate commercial or supplemental coverage. Veyra does not provide, recommend, or verify the adequacy of your insurance. You will provide accurate and current insurance information on your listing.

7.4 Accurate Listings

All information in your listing, including vehicle make, model, year, mileage, features, condition, photos, pricing, availability, and location, is accurate, current, and not misleading. Photos must be of the actual vehicle being listed, taken recently, and not edited to misrepresent condition. You will update your listing promptly if material information changes.

7.5 Honoring Bookings

Once a booking is confirmed, you will provide the vehicle as listed, at the agreed time and location, in the condition represented. If you cancel a confirmed booking without a valid reason, Veyra may assess a cancellation penalty, suppress your listing, or suspend your account.

7.6 Document Submissions

You will submit and keep current all required documentation requested by Veyra, including vehicle registration, proof of insurance, and any applicable inspection certificates. You represent that all submitted documents are genuine. Submitting falsified documents is grounds for immediate termination and may be reported to applicable authorities.

7.7 Conduct During Rentals

You will conduct handoffs and returns professionally and as agreed. Any disputes arising from a rental will be handled through the Platform's claim and dispute process before external proceedings. You will not harass, threaten, or engage in discriminatory conduct toward Renters.

8. Renter Obligations

By using the Platform to rent a vehicle, each Renter represents, warrants, and agrees that:

8.1 Valid License and Eligibility

You hold a valid driver's license that authorizes you to operate the class of vehicle being rented, and you are legally permitted to drive in the jurisdiction where the vehicle will be operated. If your license has been suspended, revoked, or is otherwise invalid, you will not rent a vehicle.

8.2 Authorized Drivers

Only drivers explicitly authorized by the Owner may operate the vehicle. You will not permit unauthorized drivers to operate the vehicle. If additional drivers are needed, you must obtain the Owner's express consent before the trip begins.

8.3 Lawful Use

You will use the vehicle only for lawful purposes and in a manner consistent with the listing terms. You will not use the vehicle: (a) to transport illegal goods, substances, or persons; (b) for any commercial passenger transportation service (including rideshare or taxi services) unless expressly permitted by the Owner; (c) in any racing, stunting, or off-road activity not disclosed and permitted by the Owner; (d) in violation of any applicable traffic laws or regulations; or (e) in any manner that would void or impair the Owner's insurance coverage.

8.4 Care of the Vehicle

You will return the vehicle at the agreed time and location in the same condition as received, ordinary wear excepted. You are responsible for any damage, including interior damage, exterior damage, mechanical damage caused by misuse, and damage resulting from driving under the influence of alcohol or controlled substances. You will not smoke in or allow smoking in any vehicle.

8.5 Accidents and Incidents

You will immediately notify the Owner and, where required by law, law enforcement, of any accident, collision, theft, vandalism, or other incident involving the vehicle. You will cooperate fully with the Owner, Veyra, and any insurer in connection with any claim arising from the rental.

8.6 Fuel and Mileage

Unless otherwise agreed with the Owner at the time of booking, you will return the vehicle with the same fuel level as at pickup. Agreed mileage limits (if any) are set by the Owner and disclosed in the listing. Excess mileage charges may be assessed as a deposit claim.

8.7 Trip Photos

You will take and submit the required condition photos at pickup and return as described in Section 13. Failure to submit photos may affect your ability to contest a deposit claim.

9. Payments, Fees, and Payouts

9.1 Rental Fees and Service Fees

Renters pay the rental rate set by the Owner plus a Veyra service fee. The service fee is a percentage of the rental amount, calculated at checkout and displayed before payment is collected. The total amount charged to the Renter at checkout includes the rental amount, the service fee, and any applicable taxes or surcharges.

The service fee is non-refundable except in the following circumstances: (a) Veyra cancels the booking due to a platform error; (b) the Owner cancels a confirmed booking; or (c) Veyra in its sole discretion determines a refund is warranted.

9.2 Payment Processing

All payments are processed by Stripe, Inc. ("Stripe"). By using the Platform, you agree to Stripe's applicable terms of service and privacy policy. Veyra does not store complete payment card numbers, CVV codes, or full bank account details. Payment data is tokenized and handled exclusively by Stripe. Veyra will not be liable for Stripe's acts or omissions.

9.3 Owner Payouts via Stripe Connect

Owners receive payouts via Stripe Connect. The payout amount is the rental amount less Veyra's platform fee, as disclosed at the time of onboarding and in your Owner dashboard. Payouts are typically initiated following successful trip completion and expiration of the deposit claim window, subject to any pending claims or holds.

Owners must connect a valid bank account through Stripe Connect to receive payouts. Veyra is not responsible for delays in payout processing caused by Stripe, bank processing times, or missing or incorrect banking information. Owners are responsible for all taxes on income received through the Platform. Veyra may issue 1099-K or other tax forms as required by applicable law.

9.4 Currency and Taxes

All transactions are processed in United States Dollars. Veyra may be required by law to collect and remit certain taxes (such as sales tax or occupancy taxes) on rental transactions in some jurisdictions. Users are responsible for their own income taxes and any other taxes not collected by Veyra.

9.5 Chargebacks and Payment Disputes

You agree to contact Veyra before initiating a chargeback or payment dispute with your card issuer or bank. Initiating a chargeback for a legitimate charge is a violation of these Terms. If you initiate a chargeback in bad faith, Veyra reserves the right to dispute the chargeback, collect the disputed amount through other means, and suspend or terminate your account.

9.6 Post-Rental Charges

Some charges tied to a rental arrive after the trip ends and after the security deposit hold is released, such as a toll, a parking ticket, or a camera citation. By signing a rental contract, the Renter authorizes the Owner, acting through Veyra and Stripe, to charge the payment method saved for that rental for these amounts when they appear, together with any citation handling fee stated in the contract. Proof of each charge is required. A charge above the review amount set by Veyra is held for Veyra review before it is taken. The Renter is emailed the proof whenever a later charge is made. This authorization continues after the trip ends, to the extent the law allows, and the Renter may withdraw it in writing once no charge is open.

10. Refundable Security Deposit Authorization

10.1 Nature of the Deposit Hold

At checkout, in addition to the rental fee, Veyra places a refundable security deposit authorization hold on the Renter's payment method. This authorization hold ("deposit hold") reserves the deposit amount on the Renter's card or bank account but does not immediately charge or transfer any funds. The hold is a pre-authorization only.

The deposit hold is not an escrow, not a separate account, and does not constitute a transfer of funds to Veyra, the Owner, or any third party. The held amount remains subject to the issuing bank's funds availability rules and may temporarily reduce the available balance on your account.

10.2 Deposit Amount

The deposit amount is set by the Owner within limits defined by the Platform and is disclosed at checkout before payment is collected. The deposit amount is separate from and in addition to the total rental charge.

10.3 Release of the Deposit Hold

The deposit authorization will be cancelled (released back to the Renter) if: (a) no deposit claim is filed within the applicable claim window following trip completion; or (b) a claim is filed but resolved in the Renter's favor. Upon release, the authorization is cancelled and no funds are captured. The time for the hold to clear from the Renter's account depends on the card issuer or bank and is outside Veyra's control.

10.4 Capture for Approved Deductions

Funds from the deposit hold are captured (charged) only if a deposit claim is approved through the process described in Section 11. Capture occurs only for the approved portion of the claim, not necessarily the full hold amount. Any portion of the hold not captured is released.

Veyra does not guarantee any specific outcome in any claim or dispute. The deposit hold is a tool to facilitate the resolution of valid damage and loss claims, not a guarantee of compensation to any party.

10.5 Authorized Deduction Categories

Owners may only claim deductions in pre-defined categories established by the Platform (such as interior damage, exterior damage, excess mileage, missing fuel, cleaning fees, and similar). Owners may not enter free-form deduction amounts outside of these preset categories. The Platform does not support arbitrary or uncategorized deduction claims.

11. Deposit Claims, Renter Response, and Admin Review

11.1 Filing a Claim

Following trip completion, an Owner may file a deposit claim within the claim window specified in the Platform. Claims must: (a) be submitted within the claim window; (b) include itemized deductions by preset category; (c) include photographic evidence of the alleged damage or issue; and (d) not exceed the authorized deposit amount. Late or incomplete claims may be rejected.

11.2 Renter Notification and Response

Upon receipt of a claim, Veyra will notify the Renter through the Platform. The Renter will have an opportunity to review the claim, the evidence submitted, and to respond by: (a) accepting the claim in full or in part; or (b) contesting the claim with a written explanation and any supporting evidence (such as pickup or return photos). The response window and process are defined within the Platform.

11.3 Admin Review

If a Renter contests a claim, Veyra will conduct an internal administrative review ("Admin Review"). The Admin Review is a good-faith, non-binding internal process in which a Veyra administrator will review the Owner's claim, the evidence submitted, the Renter's response, and any other relevant information available to Veyra. The administrator will issue a final determination.

The Admin Review is not an arbitration or judicial proceeding. Veyra's determination is final within the Platform but does not prevent either party from seeking independent legal remedies after exhausting the Platform dispute process.

11.4 Claim Outcomes

Following Admin Review, Veyra may: (a) approve the claim in full and capture the full deposit hold; (b) approve the claim in part and capture the approved portion; or (c) reject the claim and release the full deposit hold. Veyra's decision is communicated to both parties via the Platform.

Veyra does not guarantee any particular outcome. Neither the filing of a claim nor the existence of damage evidence creates any obligation on Veyra to approve a particular amount. The determination is based on the totality of available information and Veyra's reasonable judgment.

12. Cancellations and Refunds

12.1 Renter-Initiated Cancellations

The following refund policy applies to Renter-initiated cancellations of confirmed bookings:

• More than 48 hours before scheduled pickup: Full refund of the rental amount. The service fee is non-refundable unless otherwise stated.
• Between 24 and 48 hours before scheduled pickup: 50% refund of the rental amount. The service fee is non-refundable.
• Less than 24 hours before scheduled pickup: No refund of rental amount or service fee.

Upon cancellation, any security deposit authorization hold will be released. The Renter will be notified via the Platform.

12.2 Owner-Initiated Cancellations

If an Owner cancels a confirmed booking for any reason, the Renter will receive a full refund of all amounts paid, including the rental fee and the service fee. The deposit hold will be released. Veyra may, at its discretion, apply a cancellation penalty to the Owner.

12.3 In-Progress Trips

Cancellations are not available once a trip has commenced. If exceptional circumstances require early termination of a rental in progress, the parties must contact Veyra support. Refunds for early returns are at Veyra's sole discretion. The Owner retains the right to assess reasonable charges for the time the vehicle was in the Renter's possession.

12.4 Refund Processing

Approved refunds are returned to the original payment method. Refund processing time is typically 5-10 business days but may vary depending on the card issuer or bank and is outside Veyra's control. Veyra will not issue refunds to a different payment method than the one used at checkout.

12.5 Force Majeure

In the event of extraordinary circumstances beyond a party's control (natural disaster, government order, declared emergency) that prevent a rental from occurring, Veyra may, in its sole discretion, modify the standard refund policy. Veyra's determination in such circumstances is final.

13. Trip Photos and Return Documentation

13.1 Owner Photo Requirements

Owners are encouraged and may be required by the Platform to submit pre-trip condition photos prior to handing over the vehicle. These photos establish the baseline condition of the vehicle and are essential for any claim filed after the rental. Owners who do not submit pre-trip photos may have difficulty substantiating damage claims.

13.2 Renter Photo Requirements

Renters are strongly encouraged and may be required by the Platform to submit condition photos at pickup and at return. Pickup photos document the vehicle's condition when received; return photos document the vehicle's condition when returned. These photos are your primary evidence if you need to contest a deposit claim.

13.3 Photo Accuracy

All photos submitted to the Platform must be: (a) of the actual vehicle involved in the booking; (b) taken at the time represented (pickup or return); and (c) unedited and not manipulated. Submitting falsified, edited, or misrepresented photos is a violation of these Terms and may constitute fraud.

13.4 Use in Dispute Resolution

Photos submitted through the Platform may be used as evidence in Admin Review. Veyra does not guarantee that any particular set of photos will be determinative in any dispute. Failure to submit photos as recommended does not automatically resolve a dispute in either party's favor, but it may affect the weight given to the absent party's account.

14. Prohibited Conduct

You agree not to, and will not assist or enable others to:

• Provide false, misleading, incomplete, or inaccurate information to Veyra or other users;
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
• Submit falsified, forged, or altered documents for any purpose;
• Create multiple accounts or use any account that is not yours;
• Use the Platform for any unlawful purpose or in violation of any applicable law or regulation;
• Engage in unauthorized scraping, crawling, or data extraction;
• Use automated bots, scripts, or tools to abuse or manipulate the Platform;
• Circumvent, disable, or interfere with any security or access control feature;
• Attempt to gain unauthorized access to any user account, database, or system;
• Post or transmit any content that is defamatory, harassing, threatening, obscene, or illegal;
• Discriminate against any user on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, disability, or any other protected characteristic;
• Sublet, re-rent, or transfer a rented vehicle to any third party without express Owner consent;
• Use a rented vehicle for any purpose not disclosed or permitted by the Owner;
• File a false, exaggerated, or bad-faith deposit claim;
• Contest a deposit claim in bad faith or submit fabricated evidence;
• Attempt to transact off-platform to circumvent Veyra's fees or protections;
• Interfere with the proper working of the Platform or its underlying systems;
• Use the Platform to facilitate money laundering, tax evasion, or any financial crime.

Violations of this Section may result in immediate account suspension or termination, forfeiture of any pending refunds or payouts, and reporting to appropriate law enforcement or regulatory authorities.

15. Intellectual Property

The Platform, including all design, software, text, graphics, logos, and data compilations, is the property of Veyra or its licensors and is protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Platform without Veyra's prior written consent.

By submitting content to the Platform (including listing photos, trip photos, chat messages, and review text), you grant Veyra a non-exclusive, worldwide, royalty-free, sublicensable license to use, display, reproduce, and distribute that content solely for the purposes of operating and improving the Platform. You represent that you have all necessary rights to submit such content and that it does not infringe any third party's intellectual property rights.

16. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

VEYRA DOES NOT WARRANT THAT: (A) THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (B) ANY DEFECTS WILL BE CORRECTED; (C) THE PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL CODE; (D) THE INFORMATION ON THE PLATFORM IS ACCURATE, COMPLETE, OR CURRENT; (E) ANY VEHICLE IS SAFE, ROADWORTHY, INSURED, LEGALLY COMPLIANT, OR AS DESCRIBED BY THE OWNER.

VEYRA DOES NOT PROVIDE INSURANCE AND MAKES NO WARRANTY, REPRESENTATION, OR GUARANTEE REGARDING THE AVAILABILITY, ADEQUACY, OR APPLICABILITY OF ANY INSURANCE COVERAGE IN CONNECTION WITH ANY RENTAL. USERS RENT AT THEIR OWN RISK.

Veyra does not endorse, vouch for, or guarantee the identity, trustworthiness, conduct, or acts of any user. A verified badge on the Platform reflects only that the user completed the applicable verification process at the time shown. It is not an ongoing guarantee.

17. Assumption of Risk

Operating a motor vehicle involves inherent risks, including the risk of serious personal injury, death, and property damage. By using the Platform to rent, list, or operate a vehicle, you expressly acknowledge, accept, and assume all such risks, whether or not foreseeable.

Renters assume all risk arising from their operation of any vehicle rented through the Platform, including risks arising from the vehicle's mechanical condition, road conditions, weather, third-party drivers, and their own driving. Owners assume all risk associated with allowing a third party to operate their vehicle, including risks of damage, traffic violations, accidents, and liability.

Nothing in these Terms modifies your obligations under applicable motor vehicle laws or your responsibility to maintain adequate insurance or other protection for yourself and others.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VEYRA, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH: (A) THESE TERMS; (B) YOUR USE OF OR INABILITY TO USE THE PLATFORM; (C) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE PLATFORM; (D) ANY RENTAL TRANSACTION, VEHICLE CONDITION, ACCIDENT, THEFT, OR OTHER INCIDENT; OR (E) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, EVEN IF VEYRA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VEYRA'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO VEYRA IN THE SIX (6) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

19. Indemnification

You agree to indemnify, defend (at Veyra's option), and hold harmless Veyra and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Platform or participation in any rental transaction;
• Your violation of any provision of these Terms;
• Your violation of any applicable law, regulation, or third-party right;
• Any content you submit to the Platform, including listing information, photos, or messages;
• Any vehicle you list or rent, including accidents, injuries, damage, or violations of law arising during a rental;
• Any claim by a third party arising from your use of a vehicle or your conduct as an Owner or Renter.

Veyra reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully in any such defense and not to settle any such matter without Veyra's prior written consent.

20. Dispute Resolution: Binding Arbitration and Class Action Waiver

20.1 Informal Resolution First

Before initiating any formal dispute process, you agree to first attempt to resolve any dispute informally by contacting Veyra at the address listed in Section 24 and providing written notice describing the nature of the dispute and the relief sought. We will attempt to resolve disputes informally within thirty (30) days of receiving notice. If a dispute is not resolved within that period, either party may proceed to binding arbitration as described below.

20.2 Binding Arbitration

Except as provided in Section 20.4, any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, the Platform, or any rental transaction facilitated by Veyra (collectively, "Disputes") will be resolved exclusively by binding individual arbitration, rather than in court. Arbitration is more informal than a lawsuit in court and uses a neutral arbitrator instead of a judge or jury. The arbitrator can award the same damages and relief that a court can award.

The arbitration will be administered by JAMS, Inc. ("JAMS") pursuant to its applicable rules (including its Streamlined Arbitration Rules for disputes below $250,000). The arbitration will be conducted in New York, New York unless the parties agree otherwise. The arbitrator's award will be binding and may be entered as a judgment in any court of competent jurisdiction.

20.3 Class Action Waiver

YOU AND VEYRA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR MULTI-PLAINTIFF ACTION. The arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a class, collective, or representative proceeding.

20.4 Exceptions

Notwithstanding Section 20.2, either party may bring an individual action in small claims court for Disputes within that court's jurisdiction. Either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

20.5 Waiver of Jury Trial

TO THE EXTENT ANY DISPUTE IS NOT SUBJECT TO ARBITRATION, YOU AND VEYRA EACH WAIVE THE RIGHT TO A TRIAL BY JURY FOR SUCH DISPUTE.

20.6 Time Limitation

Any Dispute must be commenced within one (1) year after the cause of action arises. Disputes commenced after this period are permanently barred.

21. Governing Law and Venue

These Terms and any Dispute arising out of or relating to them or the Platform will be governed by and construed in accordance with the laws of the State of New York, without giving effect to any choice-of-law or conflict-of-law rules that would cause the application of the laws of any other jurisdiction.

For any Disputes not subject to arbitration under Section 20, you and Veyra consent to the exclusive jurisdiction and venue of the state and federal courts located in New York County, New York, and waive any objection to such jurisdiction or venue.

22. Termination

Veyra may, in its sole discretion and without prior notice, suspend or permanently terminate your account and access to the Platform for any reason, including but not limited to: (a) breach of any provision of these Terms; (b) conduct that Veyra determines, in its reasonable judgment, to be harmful to other users, third parties, or Veyra; (c) fraudulent, illegal, or abusive activity; (d) failure to pay amounts owed; or (e) extended account inactivity.

Upon termination: (a) your right to use the Platform immediately ceases; (b) any confirmed bookings not yet commenced may be cancelled; and (c) pending payouts may be withheld subject to the resolution of any outstanding claims. Sections 15, 17, 18, 19, 20, and 21 survive any termination of these Terms.

You may terminate your account at any time by contacting Veyra. Account deletion does not relieve you of obligations incurred prior to termination or affect any legal proceedings that may have been commenced.

23. Changes to These Terms

Veyra reserves the right to modify these Terms at any time. We will notify you of material changes by: (a) posting an updated version of these Terms on the Platform with an updated "Last updated" date; and/or (b) sending an email notification to the address associated with your account.

Your continued use of the Platform after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must discontinue your use of the Platform and may request account deletion as described in Section 22. We will not apply retroactive changes to confirmed bookings in progress at the time of a change.

24. Contact

For questions, notices, or legal correspondence regarding these Terms, contact Veyra at:

For general support questions, use the in-app chat or visit our Help page.