Help & Support

Veyra is an invite only, quote request marketplace connecting verified renters with curated vehicle owners and fleet providers in Miami. Every rental begins with a quote request. Owners review each request and respond with a custom quote.

Browse available vehicles and tap "Request a quote" on any listing. Fill in your trip dates and any notes for the owner. The owner will review your request and respond with pricing. No payment is collected until you and the owner both agree on a quote.

Veyra is launching in Miami first, and we are opening additional cities after that. Join the waitlist to be notified when we reach yours.

Yes. Creating an account lets owners verify who you are and gives you access to your messages, reservations, and booking history.

Your card is charged when you accept an owner's quote and complete checkout. Before that, no funds are collected.

Veyra accepts all major credit and debit cards (Visa, Mastercard, Amex, Discover) via Stripe. Prepaid cards are not accepted.

Veyra adds one convenience fee on top of the rental amount. It includes trip protection (physical damage and liability coverage for your rental, arranged by Veyra) and covers secure payments, verification and support. It is shown in your price breakdown, with tax and the total, before you confirm payment. Your card stays on file for the trip; any temporary hold placed before pickup is never subject to a fee.

Owners receive their payout (rental amount minus a platform fee) after the rental is completed. Payouts are processed via Stripe Connect to the owner's connected bank account.

There is no deposit at booking. Your card stays on file for the trip and can be charged only for documented damage, tolls or fees, up to a responsibility cap of $3,000 or $6,000 depending on the vehicle. A short hold, $1,000 as standard and up to $2,000 or $2,500 if the owner sets it higher, is placed on your card 1 to 2 days before pickup. It is a hold, not a charge, and the exact amount is shown at checkout.

The standard trip hold is $1,000. An owner may set a higher hold, up to $2,000 for vehicles under $50,000 in value and $2,500 at $50,000 and up. The funds stay in your account but are reserved while the hold is in place. Any amount the hold does not cover can be charged to your card on file, and the hold and your card together never go past your responsibility cap.

If nothing is reported within 48 hours of your trip ending, the hold is released, usually within about 3 days. If there is damage, the claims process begins. How quickly the released hold clears from your statement is up to your bank. Full details are in the Deposit and Claims Policy.

You'll be notified and can review the claim in your reservation detail page. You may accept the claim or contest it with an explanation. An independent Veyra admin will review all evidence from both parties and make the final decision on any deductions.

You can cancel a confirmed booking online up to 12 hours before pickup, subject to the cancellation policy. More than 48 hours before pickup, the rental is refunded in full. Between 24 and 48 hours before pickup, half the rental is refunded. Within 24 hours of pickup, the rental is not refunded. The convenience fee and tax are not refunded. Inside 12 hours of pickup, or once the trip has started, contact Veyra support.

Approved refunds are returned to your original payment method and typically appear within 5 to 10 business days, depending on your card issuer.

If an owner cancels your confirmed booking, you get a full refund of everything you paid, including the convenience fee and tax, however close to pickup they cancel. Any hold on your card is released.

Vehicle owners need confidence that renters are who they say they are. Identity verification (via Stripe Identity) helps protect both owners and renters and keeps the Veyra community trustworthy.

You'll need your driver's license, and it must not be expired. Passports and ID cards are not accepted. The check is quick and entirely digital, with a selfie to match your face to your license.

Yes. Veyra uses industry-standard encryption and does not store raw identity documents. Identity verification is handled by Stripe Identity, a regulated identity verification provider.

Contact the vehicle owner through the chat in Veyra first. For urgent safety issues, call 911. For platform disputes, reach out to Veyra support via the chat below.

Go to "List your vehicle" and complete the listing form. You'll need to upload vehicle registration, proof of insurance, and (for NY-registered vehicles) a valid inspection certificate. Listings go live after Veyra admin review.

Yes. You set your daily rate and availability. Veyra deducts a platform fee from your payout, which is shown clearly in your listing settings.

No. You review every quote request and decide whether to send a quote or decline. You can also raise the trip hold for your car within the platform's limits.

After a trip ends, go to the reservation detail page. Upload return photos documenting any damage, then submit a claim with itemized deductions by category. Claims must be filed within the claim window (shown on your reservation). An admin reviews all claims before any funds are collected.